a) Knock Knock Cricket aims to arrange shipment of all ‘in stock’ items within 48 hours of receiving your order. Your order may be delayed if the item is not in stock or we are experiencing a high volume of orders. Some items may be unavailable and the current stock status is approximate.
b) The period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order and stated in the Order Confirmation.
c) You can keep track of your order status yourself on-line with the order tracking facility on your account page.
d) If your delivery address is outside of Mainland UK, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; Knock Knock Cricket advises each customer to contact their local customs office for further information.
e) Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.
f) We use a number of third-party delivery agents to ensure your orders are delivered to you as quickly as possible. Any losses after the item has been dispatched from our website must be reported to us.
g) For deliveries before a UK bank holiday, we recommend that you order in advance. For Christmas deliveries, we recommend that you order by the 18th December. During holiday periods, we will endeavour to dispatch all ‘in stock’ orders within 24 hours, however we cannot guarantee delivery as the post may be delayed in your area.
h) We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
i) All next day delivery items will be dispatched on the same day provided the order has been made before 3:00 pm. Orders made after 3:00 pm will be dispatched on next day. Any order made after 3:00pm on a Thursday and orders on Friday until 3:00pm for next day delivery will be dispatched on Friday and will be delivered on Monday. Any orders that need delivered on a Saturday will incur an extra charge of £12.00.
j) Free delivery is valid only within Mainland UK. Any orders from outside Mainland UK will be subjected to delivery charges based on the destination.
a) You may cancel the contract at any time but no later than 7 working days after the day you received the product by Sending the notice of cancellation by email ensuring that you quote your name, address and order reference number.
b) We cannot cancel your order if you are unable to provide us with proof of purchase or if we believe that that you have made use of the Product(s).
a) Where you have already received the goods and If you wish to return the Product(s) to us because of a defect or because of damage to the Product(s) following our returns authorisation procedure, by contacting Knock Knock Cricket by email or phone, we will provide you with a returns authorisation along with details on how and where to send your item. Wrap the item securely and post it back to us. You must ensure that the goods are packaged adequately to protect against damage. If you fail to take reasonable care of the goods before they are returned to us, and if this results in damage or deterioration, we will charge you for the reduction in value.
b) Test of returned items: We test every single return. If a returned item is found not to be faulty by our independent test centre we will return the item to you and you will be liable for the postage. We advise you to check the item and its instructions carefully before returning it. We will not refund postage for items found to be in good working order. We are not responsible for incompatibilities once you have purchased a product from us.
c) In an event where you have changed your mind about the purchase and want to return the item after it has been dispatched to you, where the item is as described, as shown in pictures and was delivered to you without any faults, partial refund will be issued, i.e deducting the delivery & admin charges after we have received the item in original package and good condition.
a) We will refund to your original payments method, which you used to place the order once we have received and processed the item as soon as possible and in any event within 30 days of notice of cancellation.
b) You will be liable for any charges incurred in returning the goods to Knock Knock Cricket or if you fail to return goods you will be liable for any charges incurred in relation to attempts to collect the goods.
c) In an event where you have changed your mind about the purchase and want to return the item after it has been dispatched to you, where the item is as described, as shown in pictures and was delivered to you without any faults, partial refund will be issued, i.e deducting the delivery & admin charges after we have received the item in original package and original condition.
5. DAMAGED, DEFECTIVE, INCORRECTLY SENT, INCORRECTLY ADVERTISED ITEMS
a) In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, Knock Knock Cricket shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question. Please follow our returns authorisation procedure by contacting Knock Knock Cricket by email or phone. Please notify Knock Knock Cricket of the problem in writing as soon as possible and preferably within 28 working days of delivery of the goods. THIS WILL NOT AFFECT YOUR STATUTORY RIGHTS.